Extension of the existing enova365 CRM system

Creation and implementation of a module for managing service requests and projects

(The project was made for the internal use of the company)

About the program

The enova365 program is a modular software for comprehensive enterprise resource management. The fields of application of enova365 are, for example, finance and accounting, sales and CRM, HR and payroll.

Project assumptions

• access to the module via a browser (support for remote work)
• registration of service requests
• the ability to assign tasks to consultants, programmers
• creating a catalog of completed notifications (support for the complaint procedure)
• timesheets of consultants and programmers
• the ability to generate service hour billing reports (attached to invoices)
• records and settlements of projects, division into stages, tasks

My tasks

• creating backlog tasks
• prioritization of activities in order to plan the work (application of the MoSCoW technique)
• testing solutions
• preparation of instructions and conducting trainings
• analysis of available software on the market
• preparation of User Flows
• preparation of mock-ups, e.g. a task card
• coordinating work progress

The project was made using the Scrum method. Users were using the software all the time, it was necessary to deliver working solutions in stages.